Terms ofService

📋 Acceptance of Terms

By accessing or using the NeoXtream service ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

These Terms apply to all users of the Service, including visitors, customers, and contributors of content. We reserve the right to update these Terms at any time, and your continued use of the Service constitutes acceptance of any changes.

📺 Description of Service

NeoXtream provides an Internet Protocol Television (IPTV) streaming service that gives subscribers access to live TV channels, on-demand movies, and TV series via internet connection. The Service is provided on an "as-is" basis.

• Access to 23,000+ live channels from around the world
• 120,000+ movies and TV series available on demand
• 4K Ultra HD streaming quality where available
• Compatible with Smart TV, Android, iOS, Windows, MAG, and more
• 24/7 customer support via WhatsApp

We continuously work to improve our Service and may update, modify, or discontinue features at any time without prior notice. Content availability may vary based on your region and internet connection quality.

👤 Account & Subscription

When you purchase a subscription, you will receive account credentials (username and password) via WhatsApp or email within a few minutes of payment confirmation.

• Each subscription is valid for the selected period (1, 3, 6, or 12 months)
• Credentials are for personal use only and may not be shared or resold
• The number of simultaneous connections depends on your chosen plan (1, 2, or 3 devices)
• You are responsible for maintaining the confidentiality of your credentials
• Notify us immediately of any unauthorized use of your account

💳 Payment & Billing

All payments are processed securely. We accept Visa, Mastercard, PayPal, Google Pay, Apple Pay, cryptocurrency, and bank transfer.

• All prices are displayed in EUR and are inclusive of applicable fees
• Subscriptions are non-recurring — you will NOT be charged automatically after expiry
• You must manually renew your subscription before expiry to avoid interruption
• Prices are subject to change with reasonable notice

💚 Refund Policy

Refunds are handled on a case-by-case basis and are not automatic or guaranteed simply by requesting one. Every situation is reviewed individually by our support team, so if you believe you're entitled to a refund, please contact us via WhatsApp first to discuss your case before assuming a refund will be issued.

Refunds may be considered under the following circumstances:

• Persistent technical issues not resolved within 72 hours by our support team
• Service is completely inaccessible and the issue is on our end
• Duplicate payment charged in error
• Request submitted within the eligibility window for your plan, as outlined above

Refunds will generally not be issued for change of mind, incompatible devices not disclosed at purchase, or if the service has been used extensively. We encourage all new customers to request our free 24-hour trial before purchasing to ensure compatibility.

⚖️ Acceptable Use Policy

By using our Service, you agree to use it solely for personal, non-commercial viewing purposes. You agree NOT to:

• Resell, redistribute, or share your credentials with third parties for commercial gain
• Use the Service to circumvent any digital rights management or content protection systems
• Attempt to reverse-engineer, decompile, or tamper with our platform
• Use automated bots or scripts to access the Service
• Engage in any activity that disrupts or interferes with our servers

Violation of this policy may result in immediate termination of your subscription without refund. We reserve the right to monitor usage to ensure compliance with these Terms.

🛡️ Limitation of Liability

NeoXtream shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use the Service. Our total liability shall not exceed the amount paid for the subscription in the last 30 days.

We do not guarantee uninterrupted, error-free service at all times. Occasional maintenance windows, server updates, or third-party outages may temporarily affect service availability. We will work to minimize downtime and notify users when possible.

🚫 Termination

We reserve the right to suspend or terminate your account immediately and without notice if you violate these Terms. Upon termination for breach of Terms, no refund will be issued.

You may cancel your subscription at any time. Cancellation means your account will remain active until the end of the current billing period, after which it will not renew. No partial refunds are provided for unused subscription time upon voluntary cancellation, except as outlined in our Refund Policy above.

🔐 Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Service, you consent to our data practices as described in our Privacy Policy.

We do not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.

📬 Contact Us

If you have any questions about these Terms of Service, please contact us. Our support team is available 24/7 and will respond promptly.

• WhatsApp: 24/7 available via our support link
• Website: xtreamflixtv.online
• Support Hours: 24 hours a day, 7 days a week